Where is this block located and what is it used for?

This module is located in products and serves as an additional tool for selling a product to collect information from the user.
For example, we sell Steam balance and after the sale we need to know where to credit the funds — to which account; the feedback module will help us with this.
The principle of operation is simple: the client pays for the purchase of Steam balance and enters the nickname of their Steam account, and then you provide the service based on the response to the order.
This module can be configured for each type of product; below it will be shown and explained how to set it up and what it looks like in the bot.

What does it look like in the bot?

The screenshot shows how it looks

Basic information and module setup

This field appears when entering the module; there are 4 buttons here:
Settings - main response settings and adjustment of initial and final questions
Notification settings - you can configure exactly where notifications will go and what will be sent in response to a particular resource or user
Spam protection - selection of how many times and when the user will be able to respond via the button
View answers - view user responses for this module
More details about the buttons will be explained below.

The Add Question button offers you the following choices:
Question with text - everything is simple here, the user answers one or another of your questions
Polls - the user is offered a choice from the options you have configured
File response - you request a file (screenshot, archive, etc.) that the user sends you, and you view it in the admin panel

Settings button

In this button, the first arrow is used to set the name of your module.
The second arrow lets you enter the text of the first message — the pre-question message. If you remove the text, the button will display the questions directly.
The third arrow configures the closing text shown after answering all questions.
The fourth arrow shows us the API — there you can connect your handler with our feedback module.

Notification settings button

In this button, you can configure the constants that will be shown to the user and to you (their functions are listed on the right).

The notification settings button can link your channel or your second account to receive a notification about a user successfully completing the feedback module and send their response to Telegram.

View answers button

In this button, you can view the questions, reply to the customer, and mark them as read so you don’t get confused with the responses; all questions and attempts to answer them are collected here.

Spam protection button

Spam protection is needed to limit an annoying client from sending repeated responses to feedback.

Here you can configure the number of response attempts to feedback, the period in minutes for a repeat response to the form, and also how many times they can respond to this block in TOTAL