Free-form messages as a tool for interacting with a Telegram bot for selling products

Free messages in a Telegram bot for physical products with a cart can be useful for your store’s users, as this is where a customer can read important information about your shop, for example: detailed information about your store, delivery methods, purchase terms, product returns, and information about the store administration.

You can create a customizable block that answers frequently asked questions, and by using free messages you can also move the menu from the footer (keyboard) to inline buttons, which will give the user a new experience when interacting with chat bots for sales on Telegram.

Detailed instructions for working with free messages