Basic Information | Review System

This block gives your customers the ability to leave honest and unchangeable reviews!

Reviews can be enabled and disabled (see screenshot).
You can send reviews to your manager, view them on the website, and also share them in a chat or channel (details in the next block).

What happens if the review system is disabled?
Customers will not be able to leave new reviews, but all reviews for previous orders will remain available.

How does the auto-offer feature work?
When auto-offer is enabled, the buyer will be prompted to leave a review immediately after placing an order. Otherwise, a review can only be left when viewing order information.

Can the bot administrators edit reviews?
Review responses cannot be changed!

How to add redirecting reviews to a chat or channel?

First, you need to add your bot to the channel and chat, as shown in the screenshot, and be sure to make a post in the resource as well!

Before starting the setup, it is recommended to update the bot token in the "Update token" section on the website.

What does a bot look like when it appears in the Users section

Chat or channel when added to the bot's database have the status - "Group", "SuperGroup" or "Channel".

Configuring the sending of review system notifications to the resource

This setting is available in the reviews — notification settings section (purple button).

Here you need to select our resource and add it so that notifications are sent to it.

What does the sending of review notifications look like?

This is what a properly configured reviews module looks like, which ensures effective interaction with users.

The module also includes various features, such as the ability to reply to a review. Proper configuration of this module helps increase customer engagement and improve service quality.