The support bot can become a valuable tool for any business seeking to improve customer service quality and optimize interaction processes, the screenshot demonstrates working with customers using the chat on the BOT-T websiteExamples of using a support bot:
- Answering frequently asked questions (FAQ)
- Helping with placing an order
- Tracking order status - via a request to the administration using a ticket
- Providing information about products or services
- Account setup
- Handling complaints
Quick replies can be configured using free-form messages; a detailed guide is covered in this