Telegram feedback bot for booking clients

Updated Oct 4, 2026

Telegram bot for client bookings is a bot that can be configured using the "Free Bot" template or the "Bot without cart" template, depending on whether payment will be charged for the booking. The bot helps manage bookings for services or events through the Telegram messenger. Such a bot can perform various functions, including:

1. Booking services: Clients can choose the needed service, date, and time to make a booking.

2. Notifications: The bot can send reminders about upcoming bookings; to do this, you need to send a message to the client through the admin panel

3. Handling requests: It can answer frequently asked questions and provide information about the available services.

4. Schedule management: Administrators can easily update the schedule and manage bookings through the bot interface.

Issuing an API token for collecting requests in the bot

Creating a Telegram bot for client bookings starts with obtaining a token. To do this, follow these steps:

1. Open @BotFather in Telegram and tap “Start”.

2. Select the /newbot command.

3. Enter any name for the bot, then specify the bot's nickname in English, which must end with _bot.

4. You will receive a message with the token, which will be listed after API.

After obtaining the token, go to the BOT T website, choose the bot type “Free bot (Lead collection, mailings, auto funnels)”, paste the obtained token, and click the “Create bot” button.

Preparing to configure the feedback module

To add the feedback module to the client booking bot, you need to:

1. Go to the "Bots" tab: Open your Telegram bot's desktop by clicking the blue button with its name.
2. Find the "Paid settings" section
3. Select "Free messages": In the "Paid settings" section, select the "Free messages" option.
4. Specify the "Feedback" type: In the "Free messages" settings, select the "Feedback" type.

Great! The module has been created, now we just need to configure the questions (set up a schedule with time selection or manual input)

Setting up the feedback module for client registration

Adding a question is done by moving the "plus circle" to the right; this also creates a branch of other questions from the previous one. There are several types of questions, but we are interested in "Text question" or "Multiple-choice question"

- Text question is suitable if you want clients to manually enter the desired date for an appointment

- Multiple-choice question - you create ready-made buttons with answers in advance, the text in them will display available time for booking

Advantages of booking clients through the feedback bot

For businesses:

Automation: The bot eliminates the need to manually book clients by phone or through online forms. It is available 24/7, accepting requests at any time.
Time savings: Employees no longer spend time taking calls and answering questions about bookings.
Increased client flow: The bot’s 24/7 availability increases the chances of booking new clients who might not call during business hours.
Collection of contact details: The bot makes it easy to obtain clients’ contact information, such as phone number and email, which simplifies further communication.

For clients:

Convenience: Booking through the bot is simple and quick, without requiring calls or filling out forms.
Availability: The bot is available at any time, allowing bookings even at night or on weekends.
Time savings: The client can quickly book without waiting on hold or sending an email.
Transparency: The bot provides up-to-date information about available slots and services.