How do I make a Telegram bot for messages?

Updated Oct 4, 2026

A bot for communicating with customers in Telegram is an automated tool that allows users to send their questions, feedback, or suggestions directly to the administrator or owner of the bot in Telegram. It is usually a dedicated bot that receives messages from users and forwards them to the administrator. A feedback bot can be configured to automatically send replies or to create tickets/requests so that the administrator can track and process users’ messages. It is a very convenient tool for communicating with users and receiving feedback from them.

We have also prepared a video tutorial on integrating a Google Sheet into a Telegram bot! - https://www.youtube.com/watch?v=bqNVgdQQ1hY

How do I create a feedback module?

To start using the feedback function, you need to purchase the "Full" plan or higher. After purchasing the plan, you need to go to the "Free Messages" section with the "Feedback" type and create a new message by clicking the green button.

This type of message is suitable for communicating with clients and collecting answers to questions.

Setting up and creating questions in the feedback module

The next stage is creating and configuring question text for communicating with clients in the Telegram bot. There are several types of questions:

- Text question

- File question

- User survey (answer selection)

- Multiple answer options

You can learn more about each type of question in this section.

Where should I start integrating Google Tables into a Telegram bot?

API integration in a Telegram bot means using different APIs to interact with other services, applications, or systems. This allows the bot to receive data from external sources, send information to other applications, and perform various actions based on the received data.

In this button, you can configure ready-made integrations for transferring feedback requests via API, as well as to Google Table.

First of all, a project and a service account are created in Google Cloud - detailed instructions

How do I get the table ID or public_key?

Go to your spreadsheet and copy the string from the address bar, as shown in the screenshot. Save it for future use.

Example of the string from the screenshot:15VBEqphERwld9gkfQ-DOOPqKa9x2cCw0djDKG1nkxyA

How do I issue service account access keys?

A service account in Google Sheets is a special type of account that is designed for automatic access to data and performing operations in Google Sheets via the API. It is used to automate processes, for example, to read or write data in a spreadsheet, create new spreadsheets, or delete existing ones.
A service account has its own unique identifier (email address) and authentication key (JSON file), which is used for authentication when making requests to the Google Sheets API.
To use a service account in a Telegram bot for integration with Google Sheets, you need to create a service account in Google Cloud Console, obtain an authentication key, and configure access permissions for the spreadsheets. Then this key can be used to perform operations with spreadsheets via the API.

Select your service account and open its settings.

How do I create a JSON file and download it to my PC?

To create an authentication key in Google Cloud Console, follow these steps:

1. Open the KEYS tab in your project in Google Cloud Console.

2. Click the "Add key" button and choose the JSON format.

3. Download the resulting JSON file with the authentication key to your device.

4. Open the downloaded file and copy all of its contents for further use.

This JSON file contains information about your service account and will be used for authentication when making requests to the Google Sheets API.

How do I use previously created table keys?

The next step is to fill in all the data, as shown in the screenshot.

Important! do not delete or add any characters.

You have successfully completed the setup of the bot for communicating with customers on the website with Google Sheets integration!

How do I grant access to a service account?

This step is extremely important!

We must choose the access provision method, and then enter your service account email address in the search field, as shown in the screenshot.

Advantages of using a feedback module for a Telegram bot

The feedback bot in Telegram has the following advantages:

1. Instant communication: The bot allows users to send messages and receive replies in real time, ensuring fast and efficient communication.

2. Ease of use: Using a bot in Telegram is very simple and intuitive. Users can send messages without leaving the app, making the feedback process quick and convenient.

3. Automation: The bot can be configured to automatically process and respond to certain types of requests or questions, for example by creating a free-form message with answers to frequently asked questions. This helps save time and resources, freeing staff from the need to answer repetitive questions.

4. Integration with other services: The feedback bot in Telegram can be integrated with other services, such as CRM systems or order management systems. This makes it possible to automatically transfer customer data and their requests to other systems for further processing.

5. Analytics: The bot can provide data and analytics on user requests, making it possible to analyze and optimize the feedback process, as well as improve service quality.

Overall, the feedback bot in Telegram is an effective tool for establishing and maintaining communication with clients, which helps improve service quality and customer satisfaction.