What is feedback?

This free-form feedback message will help you get feedback from the client.

Feedback is, in simple terms, consumers’ opinions about a product. That is, one of the tools for assessing product quality. Feedback helps make goods and services better, changing their properties in line with customers’ expectations. One obvious type of feedback is a review. Most people, before making a purchase, study other people’s experiences.

What does it look like in the bot?

In the screenshot, we can see what this type of free message looks like when interacting with the bot.