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Help Center BOT-T

Find answers, learn how to use the service, and get help from our team.

For example: payment, plans, Telegram bot, reviews...

BOT-T help center mascot — robot assistant with Telegram and FAQ icons

What is an order return?

What is an order return?Returning an order in the Telegram bot is the process of returning a purchased item back to the store, usually due to the buyer's dissatisfaction with the quality of the item, its failure to meet expectations, or other reasons.

Important! Order returns can only be enabled in a digital goods bot without a cart.
Illustration for FAQ: How do I enable the return system?To enable order returns, you need to go to the "Orders" section through the bot workspace and add the order return function
Illustration for FAQ: How do I enable the return system?The order return design is configured similarly to the feedback message - https://bot-t.com/faq/HELP/soobshchenie_obratnoy_svyazi